Ordering Tutorial Page
Ordering on Etchn.com is simple. We have provided ordering instructions for ordering on site below. If you are a company that prefers to bulk order and drop ship each item by sending a spreadsheet we have included the information for that option as well. If you have any questions please reach out to us at email@example.com.
To order on our website first select the product you wish to purchase. Click on the product and it will direct you to the product page. Once on the product page feel free to browse the image catalog to view the design layouts and/or scroll to the bottom of the page to read over the product description.
If you would like to personalize the front of your product you will first select a design template from the 16 options. You will know you have selected a design when the template is outlined in yellow. See example below:
Design swatch outlined in yellow has been selected
Once you have selected a design, the text boxes will appear below the swatches where you may enter in the personalization for that design. If the personalization box is left blank we will engrave the design with no personalized info.
Enter in personalization within the text box for the selected design:
Once you have entered in the text info for the personalization on front, you will be asked to select if you would like to have custom branding engraved on the back of the product. If you select "No", you may move on with your customization and add your product to the cart when finished. If you select "Yes" you will be asked for your name and company name. If you have ordered with us before and you have a design file set up for your branding, all you need to do enter is your name and company and we will use the file saved under your info that has been used on past orders. If you have not ordered with us before, you may either attach an image file to your order using our uploader tool, or email us your logo and design info for how you would like your branding file to look. Please note that we work with many companies so your branding image may already be available. You may email us to inquire if we have your company already set up.
Once you have completed the branding portion of your order, you may add any additional notes or instructions that you would like our designer to use for your engraving design. An example would be, "I want to add my website to my logo design www.example.com".
Wrap up your order by selecting our add ons, the production time option, and if you would like a digital proof sent to you free of charge. Once that is complete you may add your product to the cart. If you are sending an item directly to your client, you will need to proceed through the checkout process for each item, so you can enter in the shipping info at checkout. If shipping in bulk to one location, you may add your item to the cart, and continue adding additional items to your cart as needed.
And that is it. Your order will be sent to our design team who will get your design all prepped for engraving.
Shipping and handling will be assessed at checkout. We charge a flat rate of $9.99 for all orders under $80.00 dollars. Orders over $80.00 dollars being shipped to one location will be shipped free of charge. Shipping is provided via USPS and UPS depending on location and weight.
If you prefer to send your orders in bulk via spreadsheet please follow the instructions below:
We offer the option to send a bulk order with all order information entered into a spreadsheet. This option is perfect for those with high volume orders that would like to drop ship each item directly to a client. Please send a spreadsheet to the following email: Orders@etchn.com
Spreadsheets will need to have a header for each column and will need to include the following info on its own column:
- Client Name
- Shipping Street Address
- Shipping City
- Shipping State
- Shipping Zip
- Product Title
- Design Title
- Branding Info
- Additional Notes/Instructions
Orders can be sent to firstname.lastname@example.org where one of our representatives will set up your order and send an electronic invoice for payment. Orders will be placed on hold until payment has been made. Once the payment is made we will send your order to our design team for digital proofs. Once proofs are approved orders will be engraved and shipped, and tracking info will be emailed for each item to the email of your choice. If you have any questions please let us know. Thanks!
Please note that bulk orders placed via spreadsheet will be charged an individual shipping fee since each item is being shipped directly to the address listed on the sheet.
Here is an example of a template for bulk spreadsheet orders:
Etchn Orders Team